New approaches to business process modeling can provide a map for IT services that are truly aligned to institutional goals. Institutions that adopt business process modeling techniques and integrate them into their software development lifecycle can benefit from higher-quality requirements and improved consensus. This integration must happen with an awareness of the challenges associated with disruptive change, however, because organizational dynamics can be highly resistant to change. Burton Group (www.burtongroup.com) provides technically in-depth research and advisory services for colleges and universities, government agencies, and commercial enterprises. Burton Group's practical and unbiased research and advice helps technologists make smart IT infrastructure decisions in increasingly complex environments. Burton Group covers directories, identity management, application platforms, architecture, and network and telecom infrastructure topics. Like ECAR, Burton Group is an unbiased advocate for the user and more than 80% of Burton Group's clients are user organizations rather than suppliers. EDUCAUSE member institutions can become users of Burton Group research services through EDUCAUSE pricing. Burton Group is an ECAR partner and can be contacted by email at firstname.lastname@example.org or by telephone (801-373-5767).
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