Measuring Employee Engagement: Past, Present, Future


Before investing in employee engagement improvements through digital workplace initiatives, IT leaders must first understand what engagement is and how it is measured.

Key Challenges

  • Hype around employee engagement abounds; distinguishing between real value and hype is challenging. Many vendors make the claim that their solution is best-positioned to measure, monitor or improve employee engagement.

  • Even though many organizational leaders understand the importance of measuring employee engagement, they do not effectively understand how it is measured.

  • Most organizations do not have a clear strategy for employee engagement measurement that can take full advantage of new technology and measurement practices.

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