Customer Relationship Management CRM

Abstract: Third-Party Integrations: Governance and Process Guide

Wed, 18 Sep 2024 16:06:55 Z

EDUCAUSE convened a group of campus IT administrators and professionals to define a framework and generate a toolkit that institutions can use to develop a systematic process to evaluate and make decisions about allowing integrations or add-ons.

More than “Going Live”: Achieving Institutional Transformation through ERP Implementation

Thu, 01 Jun 2023 16:40:38 Z

In this report, respondents highlight numerous reasons to pursue a new ERP, and detail extensive preparations and critical factors for success.

After the Pivot: Strategic Evolution of Online Education in the Research University

Tue, 18 Jan 2022 16:37:53 Z

This discussion paper was designed as a resource to assist academic leadership in Big Ten Academic Alliance institutions in evaluating strategic decisions related to the future role of online learning activities at their universities.

EDUCAUSE Business School Community Group: Salesforce Campfire Stories

Mon, 08 Jul 2019 15:33:12 Z

In this online meeting of the EDUCAUSE Business School Community Group all members were invited to come together for a virtual discussion and to hear Business School Salesforce Campfire Stories

The 2016 Enterprise Application Market in Higher Education

Fri, 12 May 2017 16:53:48 Z

The 2016 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research use data from the EDUCAUSE Core Data Service (CDS) to better understand how higher education institutions approach various information systems.

The 2015 Enterprise Application Market in Higher Education

Mon, 09 May 2016 17:44:54 Z

The 2015 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research use data from the EDUCAUSE Core Data Service (CDS) to better understand how higher education institutions approach various information systems.

Customer Relationship Management Systems: A 2015 Enterprise Application Market Higher Education Report

Fri, 09 Sep 2016 17:45:52 Z

The 2015 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research (ECAR) used 2015 data collected in the 2016 EDUCAUSE Core Data Service (CDS) survey to better understand how higher education institutions approach various information systems.

IT Service Desk Management: A 2014 Enterprise Application Market in Higher Education Series Report

Thu, 17 Mar 2016 16:03:52 Z

The 2014 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research (ECAR) used 2014 data collected in the 2015 EDUCAUSE Core Data Service (CDS) survey to better understand how higher education institutions approach various information systems. The series includes an interactive data visualization and eight reports. Vendor market share and system rate of change are among the metrics highlighted.

Customer Relationship Management: It's Not Just for Sales

Tue, 22 Dec 2015 17:38:00 Z

OUTCOMES: Learn about customer relationship management * Learn how your school can benefit from using a CRM

7 Things You Should Know About New Directions for the LMS

Tue, 22 Dec 2015 17:36:18 Z

Most of today’s learning management systems were developed in an era when virtually all of higher education was organized around courses and credit hours.

Maximize Institutional Relationships with CRMs

Tue, 22 Dec 2015 17:36:39 Z

This Spotlight focuses on data from the 2013 Core Data Service to better understand how higher education institutions approach customer relationship management (CRM) systems.

Integrated Planning and Advising Services (IPAS) Research

Tue, 22 Dec 2015 17:35:03 Z

The latest EDUCAUSE grant competition, Integrated Planning & Advising for Student Success (iPASS) in higher education, awarded grants of up to $225,000 to 24 institutions from across the country.