Customer Relationship Management CRMhttps://library.educause.edu/topics/administrative-and-business-services/customer-relationship-management-crmen{F7C61A26-680C-4DFF-9EE1-ABFF60650762}https://library.educause.edu/resources/2023/6/more-than-going-live-achieving-institutional-transformation-through-erp-implementationMore than “Going Live”: Achieving Institutional Transformation through ERP ImplementationIn this report, respondents highlight numerous reasons to pursue a new ERP, and detail extensive preparations and critical factors for success.Thu, 01 Jun 2023 16:40:38 Z{14EBF42A-7C9C-46F3-8F83-F915998BBF44}https://library.educause.edu/resources/2022/1/after-the-pivot-strategic-evolution-of-online-education-in-the-research-universityAfter the Pivot: Strategic Evolution of Online Education in the Research UniversityThis discussion paper was designed as a resource to assist academic leadership in Big Ten Academic Alliance institutions in evaluating strategic decisions related to the future role of online learning activities at their universities.Tue, 18 Jan 2022 16:37:53 Z{E55DB16F-C2BE-4DD0-A6C4-0A09FB33E89C}https://library.educause.edu/resources/2019/6/educause-business-school-community-group-salesforce-campfire-storiesEDUCAUSE Business School Community Group: Salesforce Campfire StoriesIn this online meeting of the EDUCAUSE Business School Community Group all members were invited to come together for a virtual discussion and to hear Business School Salesforce Campfire StoriesMon, 08 Jul 2019 15:33:12 Z{0E7C5B1B-411C-4AA7-B8F1-4D7352F06678}https://library.educause.edu/resources/2017/5/the-2016-enterprise-application-market-in-higher-educationThe 2016 Enterprise Application Market in Higher EducationThe 2016 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research use data from the EDUCAUSE Core Data Service (CDS) to better understand how higher education institutions approach various information systems.<br/>Fri, 12 May 2017 16:53:48 Z{9E858017-EF73-4398-BC70-BA28C6EBD92F}https://library.educause.edu/resources/2016/5/the-2015-enterprise-application-market-in-higher-educationThe 2015 Enterprise Application Market in Higher EducationThe 2015 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research use data from the EDUCAUSE Core Data Service (CDS) to better understand how higher education institutions approach various information systems.Mon, 09 May 2016 17:44:54 Z{C6BECB8A-FF12-4B8D-9E1E-E2024F1D24BF}https://library.educause.edu/resources/2016/9/customer-relationship-management-systems-a-2015-enterprise-application-market-higher-ed-reportCustomer Relationship Management Systems: A 2015 Enterprise Application Market Higher Education ReportThe 2015 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research (ECAR) used 2015 data collected in the 2016 EDUCAUSE Core Data Service (CDS) survey to better understand how higher education institutions approach various information systems.Fri, 09 Sep 2016 17:45:52 Z{079C511F-0E78-4569-9082-60FF9AFE46C1}https://library.educause.edu/resources/2015/8/it-service-desk-management-a-2014-enterprise-application-market-in-higher-education-series-reportIT Service Desk Management: A 2014 Enterprise Application Market in Higher Education Series ReportThe 2014 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research (ECAR) used 2014 data collected in the 2015 EDUCAUSE Core Data Service (CDS) survey to better understand how higher education institutions approach various information systems. The series includes an interactive data visualization and eight reports. Vendor market share and system rate of change are among the metrics highlighted.Thu, 17 Mar 2016 16:03:52 Z{B719D801-99EC-4CBE-835E-13F24429C995}https://library.educause.edu/resources/2015/4/customer-relationship-management-its-not-just-for-salesCustomer Relationship Management: It's Not Just for SalesOUTCOMES: Learn about customer relationship management * Learn how your school can benefit from using a CRMTue, 22 Dec 2015 17:38:00 Z{D9164B45-AFF5-49DC-8C60-76AD0A6FD0FC}https://library.educause.edu/resources/2014/9/7-things-you-should-know-about-new-directions-for-the-lms7 Things You Should Know About New Directions for the LMSMost of today’s learning management systems were developed in an era when virtually all of higher education was organized around courses and credit hours.Tue, 22 Dec 2015 17:36:18 Z{17B9917B-2478-4F1B-B17E-ADF3FBC9C5DF}https://library.educause.edu/resources/2014/7/maximize-institutional-relationships-with-crmsMaximize Institutional Relationships with CRMsThis Spotlight focuses on data from the 2013 Core Data Service to better understand how higher education institutions approach customer relationship management (CRM) systems.Tue, 22 Dec 2015 17:36:39 Z{52E9CE56-CFA9-4CF4-BC50-F3C829C11424}https://library.educause.edu/resources/2013/8/integrated-planning-and-advising-services-ipas-researchIntegrated Planning and Advising Services (IPAS) ResearchThe latest EDUCAUSE grant competition, Integrated Planning & Advising for Student Success (iPASS) in higher education, awarded grants of up to $225,000 to 24 institutions from across the country.Tue, 22 Dec 2015 17:35:03 Z