Universities and colleges are increasingly using customer relationship management (CRM) tools to help them easily engage with their students, analyze and answer organizational questions, and improve their institution's ability to make information-based decisions.
The implementation of a new system or ERP is an opportunity to work with stakeholders across campus to improve processes, build better data-management policies, and enable data-informed decision-making. Capitalizing on the strategic value of various systems depends on having the will, the vision, and the methods for effective change management.
