IT Service Management

Abstract: Third-Party Integrations: Governance and Process Guide

Wed, 18 Sep 2024 16:06:55 Z

EDUCAUSE convened a group of campus IT administrators and professionals to define a framework and generate a toolkit that institutions can use to develop a systematic process to evaluate and make decisions about allowing integrations or add-ons.

Project Management Community Group Coffee Talk April 2021

Mon, 26 Apr 2021 15:04:44 Z

We break from our normally structured format to open up the mic for anyone to ask questions, pick a topic, and share ideas.

Technology Business Management and the IT Service Catalog: A Higher Education Crosswalk

Mon, 20 Apr 2020 16:06:37 Z

Technology business management (TBM) is a critical capability that provides IT leaders with standards and best practices to communicate the cost, quality, and value of IT investments to their institutional partners.

UAB’s Central and Distributed IT Partnership: Campus Patching - An IT Support Services CG Webinar

Thu, 27 Feb 2020 21:19:28 Z

Central and distributed IT organizations came together at The University of Alabama at Birmingham to establish a single source for campus desktop patching.

The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition

Fri, 15 Nov 2019 18:43:16 Z

This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.

Architecting the IT Organization

Wed, 10 Jul 2019 19:06:04 Z

IT organizations are pursuing growth in three fundamental practice areas to direct the development and delivery of IT services that maximize value to the institution and ensure alignment with its goals.

Digital Capabilities in Higher Education, 2017

Mon, 08 Apr 2019 19:34:36 Z

Using data from EDUCAUSE Core Data Service maturity and deployment indices, the Digital Capabilities in Higher Education report is designed to provide a view into the current status of digital capabilities within higher education.

Higher Education’s 2019 Trend Watch & Top 10 Strategic Technologies

Mon, 08 Apr 2019 19:18:18 Z

This research examines technological investments institutions will spend the most time implementing, planning, and tracking in 2019, as well as the related trends that could influence institutional IT strategy.

Project Management Community Group: December 2018 Online Meeting

Wed, 19 Dec 2018 16:20:31 Z

EDUCAUSE Project Management Community Group (PMCG) Online Meeting (December 18, 2018)

Small Change is Big Change: A Women in IT and IT Service Management Community Group Webinar

Thu, 20 Sep 2018 19:45:52 Z

In this webinar panelists will share stories and practices on how small changes they’ve initiated have resulted in real and impactful changes for their teams, departments or organizations.

ITSM Constituent Group Online Book Club: ITIL Practitioner Guidance

Mon, 06 Aug 2018 18:46:19 Z

This session of the EDUCAUSE ITSM Constituent Group Online Book Club focuses on the book ITIL® Practitioner Guidance (Axelos, 2016).

IT Service Ownership in Higher Education: Definitions, Applications, and Benefits

Thu, 26 Jul 2018 20:34:22 Z

This paper presents a model for organizing service ownership and management responsibilities to improve higher education IT organizational effectiveness.

Higher Education's 2018 Trend Watch and Top 10 Strategic Technologies

Wed, 21 Feb 2018 14:17:30 Z

This report focuses on the widespread trends and emerging technologies influencing higher education institutions.

Higher Education's Top 10 Strategic Technologies and Trends for 2018

Fri, 16 Feb 2018 20:00:11 Z

The technologies and trends report provides a snapshot of the relatively new technological investments colleges and universities will be spending the most time implementing, planning, and tracking in 2018, and summarizes the influence of related trends on institutional IT strategy.

The 2016 Enterprise Application Market in Higher Education

Fri, 12 May 2017 16:53:48 Z

The 2016 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research use data from the EDUCAUSE Core Data Service (CDS) to better understand how higher education institutions approach various information systems.

Trend Watch 2017: Which IT Trends Is Higher Education Responding To?

Wed, 23 Aug 2017 20:30:10 Z

EDUCAUSE is in its third year of identifying the influence of major trends on the IT strategy of colleges and universities. This year’s list included 36 trends in the management and delivery of IT services, personal devices and personalized environments, data and analytics, teaching and learning, security and risk, and the Internet of Things

Service Design and Transition Toolkit

Thu, 06 Oct 2022 14:15:53 Z

This toolkit has been created to help organizations both design and transition successful services.

Abstract : Accelerating Organizational Agility and IT Velocity with DevOps and Change Enabled Release Teams

Tue, 13 Sep 2022 23:28:23 Z

Leveraging ITIL Change Enablement with DevOps, your organization can become more competitive by supporting your digital transformation program.

IT Change Management: A Practical Approach for Higher Education

Fri, 03 Aug 2018 14:33:09 Z

This paper outlines steps to take to implement effective IT service change management.

Digital Capabilities in Higher Education, 2016: IT Service Management

Wed, 14 Feb 2018 22:36:06 Z

IT service management (ITSM) is a strategic approach to IT service delivery that can work to improve IT service quality and balance the benefits, risk, and value of IT.