Abstract
Designing effective end-user training at Michigan is a result of user involvement, a responsive and talented training staff, and diversified formats for different subjects and audiences. This session is designed to acquaint training providers and designers with the ways in which Michigan actively solicits user feedback on workshops and works together with managers and faculty to design training that is reflective of their needs. This presentation will give an overview of the University of Michigan's computer training program which serves over 10,000 faculty, staff, and students each year. The goals and scope of Michigan's program will be described and the ways in which user feedback is solicited and used will be explored. Additional topics covered include curriculum planning, the role of non-classroom training, measuring program effectiveness, preparation of new instructors, and partnerships with administrative offices, managers, and faculty.