IT Professional Services

How Power Users Drove a New ITSM Implementation at UNC-Chapel Hill

In 2024, the University of North Carolina at Chapel Hill transitioned to a new IT service management system to better meet user needs and lower maintenance costs. The success of the transition hinged on user feedback, phased implementation, and clear communication.

Establishing ROI for Evaluating Edtech Tools

ROI for technology solutions is an emerging practice in higher education that offers promise for helping institutions balance financial constraints with continued innovation.