Dx and IT Commodification: Beyond PaaS/Fail

The choices that institutional leaders make regarding outsourcing IT processes to third-party suppliers hang on techno-social issues that hold existential ramifications for higher education.

Four Corporate Voices: Customer Relationship Management

The EDUCAUSE Enterprise IT Program asked four corporate members to share their advice about implementing customer relationship management systems in higher education, including critical features, required culture change, and privacy concerns that will need to be addressed for success.