Abstract: Third-Party Integrations: Governance and Process Guide

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Joshua Dameron Mike Hanson Greg Keane Cliff Smith Shawn Beckers Nichole Arbino
Source(s) and Collection(s):
Sources(s): EDUCAUSE Publications Collection(s): EDUCAUSE Working Group
ParentTopics:
Customer Relationship Management (CRM) Enterprise IT IT Governance IT Professional Services IT Service Management Learning Management Systems (LMS) Technology Selection Vendor Management

Abstract

In January 2023, EDUCAUSE convened a group of campus IT administrators and professionals to define a framework and generate a toolkit that institutions can use to develop a systematic process to evaluate and make decisions about allowing integrations or add-ons.

This series of best practices can guide institutional efforts to manage third-party integrations efficiently while ensuring a secure technology environment. Recommendations include;

  • Disable User Ability to Self-Install
  • Establish Approval and Governance Processes
  • Generate Software Catalog

This resource was developed by the Third-Party Integration Governance Working Group.

Download Resources