Abstract
In 1991, the Student Information area of The University of Connecticut Computer Center faced many problems. There was very little documentation, many jobs were not in production and being run as "test" jobs from programmers' machines, and the staff had no overall knowledge of the projects under development. In addition, bad economic times had resulted in the loss of many knowledgeable personnel.In the midst of these difficulties, the student information group was assigned the task to implement a university-wide touch-tone registration system.In order to cope, we restructured our group to insure rapid development and first-time perfect operation of the new system. This paper will discuss our new standards and procedures, the problems we have encountered, and the progress we have made toward achieving our goal.