Abstract
The University of Michigan's computer training program serves over 10,000 faculty, staff, and students each year. Critical components of the program are solicitation and use of user feedback and the partnerships formed with administrative offices, managers, and faculty to ensure their needs are met. Listening to users' needs and comments helps trainers design and improve the training offered, which in turn enables users to leverage the available technology to do their jobs more effectively and efficiently. This article describes the U of M's user training program's goals and scope, focusing on organization, training formats, staff preparation, and some of the challenges faced.