Reengineering for the 13th Generation


This paper describes the development of partnerships among information technology and administrative and academic departments at Boston College to deliver information and service to this self-sufficient generation in a fast, familiar, intuitive way. Business practices and information systems have been reengineered to provide new ways of presenting, transmitting and processing information; and office procedures now offer one-stop service that automatically routes information throughout the university for simultaneous processing. Paper presented at CAUSE94, the full proceedings of which are available through this Library as PUB1094.

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