Abstract
This paper describes the development of partnerships among information technology and administrative and academic departments at Boston College to deliver information and service to this self-sufficient generation in a fast, familiar, intuitive way. Business practices and information systems have been reengineered to provide new ways of presenting, transmitting and processing information; and office procedures now offer one-stop service that automatically routes information throughout the university for simultaneous processing. Paper presented at CAUSE94, the full proceedings of which are available through this Library as PUB1094.