Reshaping the Enterprise: Building the Next Generation of Information Systems through Information Architecture and Process Reengineering

Abstract

A team of faculty and staff at the University of Pittsburgh has completed the design of an enterprise-wide information architecture and a framework for engaging the University community in business process reengineering. The architecture provides the blueprint for developing an integrated set of information services, processes, and technologies, enabling significant efficiencies in business and service processes, and facilitating informed decisions concerning information technology expenditures and acquisitions. Revolutionary in design, the architecture supports evolutionary implementation and intelligent use of legacy systems. The implementation does not adhere to a traditional master plan, but rather adapts principles taken from the Oregon Experiment, to grow the envisioned information system from the ground up. This presentation reviews a unique approach to creating the architecture and managing its first year of implementation. Our approach included building consensus on a general philosophy for information systems, utilizing pattern-based abstraction techniques, applying data modeling and application prototyping, and tightly coupling the information architecture with efforts to reengineer the workplace. Paper presented at CAUSE94, the full proceedings of which are available through this Library as PUB1094. This paper has been superceded by a _CAUSE/EFFECT_ magazine article, CEM9546.

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