Abstract
In providing optimal service to customers, information technology departments are faced with many challenges. One of the biggest is making the transition to a distributed applications environment with minimum impact on current structure and plans. With support from key areas, North Carolina State University has taken an innovative approach to moving into the client/server arena using rapid application development methodology and a dedicated work team. They were able to build and maintain momentum installing client/server applications, while continuing to maintain legacy systems and respond to existing customer requests. This paper demonstrates a proven, successful path to the understanding and implementation of developing technology.