Abstract
Washington State University has completely revamped its student admissions process with strategic objectives of self-service information, paperless processing, and enhanced enrollment. The prospective student can apply for admission, view transfer credit reports, and track his/her admission status on the Web. All application material is stored in imaged form, and admissions staff process applications electronically using the stored images and automated workflow. Letters notifying applicants of admission decisions or missing information are automatically produced. Each student's virtual file is immediately available to academic advisors and others as needed. Use of the Web, imaging, and automated workflow has transformed the admissions process in ways not even imagined just a few years ago.