Abstract
University-based outreach programs are increasingly important in a knowledge society. Regional campuses, as well as research and land-grant universities, are playing a growing role in providing their communities with extension services that include all forms of continuing education, technology transfer, economic development, and cultural programming. The use of information technology enables the campuses to overcome barriers of distance, organize data bases, facilitate communication among a range of constituencies, and conduct their public service activities "faster, cheaper, better." This report describes the development of a systemic approach to public service delivery by Indiana University's five regional campuses.