IP Telephony: The End of the World as We Know It?
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Abstract
This viewpoint article aims to help IT professionals separate the reality from the hype of IP telephony (voice systems that are computer-based and use the Internet protocol to ride on data networks). The article addresses the following questions: Which components and systems should IT leaders buy now, which should be implemented later, and which will never pan out? What will be the impact of IP telephony on IT budgets? What will happen to services being offered to students, faculty, and staff? How will operations management, IT staffing, and the IT department organizational structure be affected? This article also examines ways in which IT professionals can understand the IP telephony "revolution" and its potential impact on their campus and their careers.