Lessons Learned in Process Reengineering at a Community College


"Paving cow paths" with new technologies seldom causes significant improvement in productivity. To truly benefit from implementing new systems or major system upgrades, an institution must streamline processes, eliminate duplication of efforts, and examine outdated or inefficient ways of doing business. This article summarizes the successful reengineering of business processes to take full advantage of new functionality in a vendor system upgrade at a mid-sized community college.

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