Balanced Scorecard for Gauging IT Value and Alignment to Mission

Abstract

A balanced scorecard (1) links IT-related activities to an institutional mission, (2) defines objective measures of the alignment and contribution of activities to specific aspects of mission, and (3) accurately informs decision makers and other community members of IT 's contributions. We describe implementation of a system-wide IT balanced scorecard for the University of Alaska, including adjustments for higher education and results.

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