Measuring the Quality, Cost, and Value of IT Services

Published:
Presentations and Seminars
Author(s) and Contributors:
Author(s): Chris Peebles Craig Stewart Brian Voss Sue Workman
Source(s) and Collection(s):
Presentation(s): Annual Conferences
ParentTopics:
IT Support Services

Abstract

Two elements are crucial for successful delivery of IT services: focusing on services rather than technology and, even more critical, focusing on supporting those services. This session will explain how IU measures the quality, costs, and value of IT services in a world where demands for support are increasing exponentially.

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