Buy, Build, and Borrow: Planning for Support in the New Open Environment

Published:
Presentations and Seminars
Author(s) and Contributors:
Speaker(s): Randy Stiles Scott Siddall
Source(s) and Collection(s):
Presentation(s): SAC Conferences (Archives)
ParentTopics:
IT Support Services Technology Selection

Abstract

Institutions are increasingly creating a portfolio of technology tools that are purchased, developed internally, or adopted from work done at other institutions. A hybrid model of system deployment offers the opportunity to rethink the application support strategy using vendor support on an application by application basis, RedHat-like support across many applications, and internal expertise. This discussion session will focus on strategies used for IT support in a hybrid environment.

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