Change at the University of Kansas: Process, Experimentation, and Collaboration


This research bulletin discusses how leaders at the University of Kansas merged the Libraries and Information Technology into an Information Services department using well-documented strategies for enabling collaboration, group decision making, and mentoring of new leaders. It describes the challenges—and successes—related to making rapid changes in organizational structure, staffing, and services while remaining engaged with users and delivering technology services that were not necessarily tied to organizational boundaries.

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