Increasing IT Value for Customers: A Challenge for Higher Education

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Eileen Palenchar Klara Jelinkova Daniel Beeby Jim Knox Joe Rini Sunny Donenfeld
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Bulletins
ParentTopics:
IT Effectiveness Collaborations and Partnerships Portfolio and Project Management

Abstract

This research bulletin is the work of a strategic project team participating in the IT Leaders Program, a leadership development initiative facilitated by MOR Associates of Watertown, Massachusetts. It strives to answer the question, What must a central IT organization in an academic environment do to increase its value to its clients and its institution? It is not a cookbook for how to create a successful IT organization but rather a discussion of considerations for increasing value.

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