Increasing IT Value for Customers: A Challenge for Higher Education


This research bulletin is the work of a strategic project team participating in the IT Leaders Program, a leadership development initiative facilitated by MOR Associates of Watertown, Massachusetts. It strives to answer the question, What must a central IT organization in an academic environment do to increase its value to its clients and its institution? It is not a cookbook for how to create a successful IT organization but rather a discussion of considerations for increasing value.

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