Using Social Software to Enhance IT Operations

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Judy Pirani
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Bulletins
ParentTopics:
Collaborations and Partnerships Collaborative Technologies Communications Productivity Applications and Systems

Abstract

This research bulletin offers representative examples of social software in action within IT organizations at three institutions -- Duke University; the University of California, San Diego; and the University of Washington. It illustrates ways in which social software tools enhance staff communication and collaboration, and how the tools can support more robust applications such as content management systems.

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