This ECAR research bulletin covers experiences and lessons learned from 10 IT leaders who have transitioned their institutions to an outsourced e-mail solution. It provides data from the 2009 ECAR study, Alternative IT Sourcing Strategies: From the Campus to the Cloud, by Philip J. Goldstein, as well as from interviews with 10 information technology leaders in higher education who share insights from their e-mail outsourcing experiences.
Citation for this work: Pirani, Judith A. “Collective Wisdom on E-Mail Outsourcing” (Research Bulletin, Issue 23). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2009, available from http://www.educause.edu/ecar.