Whatever It Takes: Supporting Higher Education Executives 24 x 7 x 365

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Momi Ford Jan Holloway Sue Workman
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Bulletins
ParentTopics:
Help Desk IT Support Services Presidents and Senior Executives

Abstract

This ECAR research bulletin discusses the decision by the information technology organization at Indiana University (IU) to form an IT team dedicated to VIP support. It reviews the challenges of establishing the team without significant capital investment, and the principle of leverage that made it possible. IU’s decisions along the way suggest some strategies other universities might consider in supporting constituent groups.

Citation for this work: Ford, Constance (Momi) L., Jan R. Holloway, and Sue B. Workman. “Whatever It Takes: Supporting Higher Education Executives 24 x 7 x 365” (Research Bulletin, Issue 18). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2009, available from http://www.educause.edu/ecar.

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