Improving Institutional Collaboration Through Unified Communications: A Study of Current Implementations


Many higher education institutions are experiencing a fundamental shift in enterprise communication and collaboration, with unified communications (UC) as the foundational service that helps enable institutional collaboration. The authors discuss the differences between legacy and unified communications and, through a series of case studies, present approaches to this paradigm shift and several themes that have emerged in this area.

This paper is a publication of the ECAR Communications Infrastructure and Applications (ECAR-CIA) Working Group. ECAR working groups bring together higher education IT leaders to address core technology challenges. Individuals at EDUCAUSE member institutions are invited to collaborate on projects that advance emerging technologies important to colleges and universities. ECAR-CIA focuses on the challenges that higher education institutions face with respect to enterprise communication, collaboration, and mobility.

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