Cloud Awareness and User Support

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Debbie Carraway Mike Chapple Tom Dugas Bob Flynn Chad Haffenden Miguel Soldi Steve Terry Thomas Trappler Joseph Vaughan Bill Wrobleski Sharon Pitt
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): EDUCAUSE Working Group
ParentTopics:
Cloud Computing and Services IT Service Management IT Support Services

Abstract

The ECAR-CLOUD Working Group is developing this series of seven papers, Preparing the IT Organization for the Cloud. The sixth paper, Cloud Awareness and User Support, outlines how institutions can address end-user support, end-user documentation, user training, and community outreach in the cloud.

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