24/7 Support - What are Others Doing?

Published:
Presentations and Seminars
Author(s) and Contributors:
Speaker(s): Elisabeth Greenwood Peg Ocel Ryan Wellar Kerri Hudzikiewicz Scott Tiner
Source(s) and Collection(s):
Sources(s): Community Groups Presentation(s): Webinars
ParentTopics:
Centralized and Decentralized Support IT Support Services

Abstract

Hear from your colleagues about how they are handling 24/7 support. Each panelist will spend a few minutes discussing their support models, why they chose the models they did, how they are working and the associated costs of 24/7 support. There will be plenty of time for questions and discussion at the end of the session. An IT Support Services Community Group webinar.

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