Information Technology Excellence: It's Not Instant Pudding, Applying TQM to IT


Total Quality Management, the Deming Method, the Parable of the Red Beads,.... Just new bandwagons and buzzwords or truly something worthwhile we can use to guide our information technology efforts? This paper presents an exploration of TQM as a new and intriguing way to pursue excellence and the ways in which TQM can be productively applied to higher education information technology.

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