A Model For Change

Abstract

This presentation will describe an IT provider's model for change. 1.) Initially the IT provider implements and operates new technology. As the technology is mastered and becomes stable in the IT provider's environment, it is brought out to the user community. For example, the responsibility of adding new users to the system has traditionally been done by the IT provider but could be more efficiently done by the human resources department. Additionally, some IT providers are currently responsible for the data wiring infrastructure when this is better served by facilities management. In summary, the basic concept is to introduce technology into IT, the providers for which will, in turn, continuously introduce it to the user community. 2.) Management techniques which facilitate change are incorporated. For example, work groups are employed. This assists the model for change by making individuals more flexible. Change is more easily accepted if it is less of an unknown. Change may involve new technology or getting rid of old. If an individual is exposed to more, the ability to change increases. Similarly, eliminating only part of someone's daily tasks is a whole lot easier than getting rid of all of them. 3.) The process of technology implementation is demonstrated, documented and encouraged by the user community. IT providers are often called upon to "carry the ball" because the process involves computers. An educated user community which can carefully articulate their needs into report or processing specifications can be achieved through cooperation of provider and user. Users will become familiar with the concepts of files, fields, directories, reports, break points, sorting and filtering. The user community will actually write a large percentage of their own reports. Both the technical staff and the user community will undergo continuous training.