A Funny Thing Happened on My Way to the Management Meeting: The Use of Humor as a Management Tool


Budget cutbacks, potential and actual layoffs, changing technology and the constant demand to increase productivity and quality while resources are diminishing, all add to the everyday stress level of information technology departments. In this environment, it is important that IT professionals develop skills to avoid burnout as individuals, and strategies for creating an environment in the IT organization that is motivating, healthy and humane. This session will focus on the use of humor as a set of learned skills that relieve tension in the face of relentness change and enable IT managers to improve communications, resolve conflicts, increase productivity, and enrich the overall culture of the organization. Paper presented at CAUSE94, the full proceedings of which are available through this Library as PUB1094.

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