A Planning Process Addresses an Organizational and Support Crisis in Information Technology


In the last several years, Central Michigan University (CMU) reached a level of technological growth, excitement, and frustration that required rapid and significant changes in its information technology infrastructure. This article describes an institution-wide strategic planning effort at CMU, resulting in a matrix governance structure for information technology that acknowledges the value of both distributed support and a strong central organization. This article is a revised version of CNC9507.

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