Abstract
We have a finite resource, our staff, in the midst of an infinitely expanding, extremely exciting, constantly changing computer discipline and industry. How do we protect our staff so that they stay encouraged enough to support and train users, excited about their field to be self learners, and knowledgeable enough to translate new products to more and more sophisticated users? Our successful model has been one in which the foundation is a strong team with a flexible "front end." Yearly we examine the front end based on what is working for us and what is working for the user, then we modify the study and delivery of computer support. This paper describes the flexible model and the foundational pillars that allow it to work.