Workforce Development



Check out our new EDUCAUSE Professional Pathways, which are designed to help your staff assess where they are in their career today and create a plan to move toward accomplishing their goals. 

Explore this topic page—a collection of resources related to IT workforce development in higher ed institutional environments and professional practices.

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Recent Spotlight

  • Reimagining Onboarding for Student Help Desk Teams

    Reimagining Onboarding for Student Help Desk Teams

    Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based training, mentorship, and real-world practice, student employees gain confidence and cross-campus awareness—leading to stronger IT support and better preparation for future careers.
  • The Impact of AI on Work in Higher Education

    The Impact of AI on Work in Higher Education

    In this research, we summarize work-related institutional AI strategies, policies, and guidelines; the risks, opportunities, and challenges associated with using AI for work in higher education; and specific examples of how staff and faculty use—and want to use—AI for work.

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