Changing Our Focus: Creating a User-Centered Organization

Abstract

The University of Kentucky Library is undergoing a change from a traditional hierarchical organizational structure to a flattened team-based organization. The impetus for this change revolves around the desire to make the library a more user-centered organization and the technological opportunities afforded with a new central library and improved campus network infrastructure. This change in focus has radically changed the way in which decisions are made within the library. It has experienced a culture change that cuts to the heart of everyday work experiences across the organization. This paper includes the successes and challenges realized by this change in focus since the transition began in the fall of 1995.

Download Resources