Abstract
In 1996, Lehigh University merged its computing, telecommunications, and libraries into a cohesive unit. This paper describes the steps taken at Lehigh to achieve an integrated organization. Client and staff input was a critical component of the restructuring process. The paper also outlines the new organizational structure of three major groups: Information Management Services, Technology Management Services, and Client Services. Some of the challenges faced are presented, as well as the reactions of staff and clients to the new organizational structure.