Dealing with the Dark Side: Managing the Malware Menace

Abstract

An increasing number of worms, viruses, hoaxes, and spam continue to bombard university and other organization networks, resulting in billion dollar productivity loss. In response, Baylor College of Medicine's IT department developed a comprehensive program involving people, processes, policies/procedures, and technology. The program accommodates the decentralized nature of a university by leveraging department and enterprise IT resources and has diminished the frequency and impact of malware on the college's IT infrastructure.