Putting Support at the Center: A New Model for Help Desk Staffing

Published:
Presentations and Seminars
Author(s) and Contributors:
Author(s): Ann Genovese Kathy Gillette
Source(s) and Collection(s):
Presentation(s): Southeast Regional Conferences
ParentTopics:
Help Desk IT Support Services

Abstract

George Mason University has found an innovative way to broaden the outreach of our support center while simultaneously developing and improving essential professional skills of IT workers. This presentation will explain the "ASK ME" program and offer ideas for implementing similar programs at your institution.

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