Developing an Institutional Perspective on the Information Technology Function: The Case of Cornell University

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Harvey Blustain Phil Goldstein
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Case Studies
ParentTopics:
Budgets Centralized and Decentralized Support Collaborations and Partnerships IT Funding and Spending

Abstract

This case study examines how Cornell University took an institutional approach to analyzing and determining how IT services, investments, and costs are shared across units of the university. It addresses questions that include, How can a complex and decentralized university make more effective use of its IT resources? How can the central IT organization influence the behavior of academic units that create, and then jealously guard, their isolated pockets of IT activity? How can an institution measure the full scope of information technology costs and benefits within departments, schools, and administrative units?

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