University of California, San Diego: Increasing Operational Efficiencies Through Business Process Redesign and Analytics


This case study illustrates how UCSD has accomplished a significant business process redesign through Sponsored Project Excellence Achieved through Redesign (SPEAR), a project in research and grants management. The case study describes the development and implementation of that project, as well as presenting UCSD's efforts with business analytics. Innovative tools including balanced scorecards, dashboards, and other business applications support these initiatives through changes in technology and shifts in administrative organization.

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