Optimizing Business Processes at Brooklyn College and the City University of New York

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Judy Pirani
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Case Studies
ParentTopics:
Business Process Reengineering Enterprise Information Systems Enterprise IT Student Information Systems Return on Investment (ROI)

Abstract

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study explores how Brooklyn College and The City University of New York optimized their student advising process to support a strategic goal to enhance student enrollment and retention. The first part of the case study looks at Brooklyn College efforts to create a more customer-friendly administrative environment. The second part of the case study focuses on CUNY's Office of Computing and Information Services (CIS) Project Management Office and discusses its deployment of an enterprise-wide online advising and degree audit system.

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