Spreading the Word: Messaging and Communications in Higher Education

Published:: Tuesday, March 31, 2009
: Briefs, Case Studies, Papers, Reports

Author(s) and Contributors:: Author(s): Judy Pirani Mark Sheehan

Source(s) and Collection(s):: Sources(s): EDUCAUSE Research Collection(s): Research Report

ParentTopics:: Communications Emergency Notification Mobile Computing Productivity Applications and Systems VOIP

Abstract

This 2009 ECAR research study is a comprehensive analysis of how colleges and universities plan, organize, deploy, and support messaging and communication technologies. It provides insights into the level of confidence the institutions have in these technologies, how well the technologies perform, and how the importance and usage of these technologies might change in the foreseeable future. The study is informed by 351 responses to a quantitative survey of EDUCAUSE member institutions, along with 37 interviews with higher education leaders who are especially active in the fields of messaging and communications. Accompanying this research are three case studies that look at messaging and communication practices at the Louisiana State University and A&M College, the University of Louisville, and the Massachusetts Institute of Technology.

Table of Contents
Entire Study	Spreading the Word: Messaging and Communications in Higher Education
	Foreword
Chapter 1	Executive Summary
Chapter 2	Introduction and Methodology
Chapter 3	Communications and the Institution
Chapter 4	Electronic Mail and Calendaring
Chapter 5	Telephony
Chapter 6	Mobile Communications
Chapter 7	Crisis Communications
Chapter 8	Next-Generation Communications
Appendix A	Institutional Respondents to the Online Survey
Appendix B	Interviewees in Qualitative Research
Appendix C	Bibliography
Appendix D	Statistical Details