This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines current practices and future directions related to EDUCAUSE members’ use of e-mail, telephony, mobile communications, and crisis communications. To complement the core study, ECAR undertook this case study of the University of Louisville to study how that institution leveraged its VoIP implementation into a university-wide emergency notification system. This case study details the evolution of VoIP at the University of Louisville from a dubious concept to a valued asset, focusing on the IT organization’s underpinnings, planning and implementation strategies, and the role of VoIP in emergency notification.
Citation for this work: Albrecht, Bob, and Judith A. Pirani. “University of Louisville: Fulfilling the Promise of VoIP” (Case Study 2). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2009, available from http://www.educause.edu/ecar.