University of Louisville: Fulfilling the Promise of VoIP

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Bob Albrecht Judy Pirani
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Case Studies
ParentTopics:
IT Governance Network Architecture and Infrastructure Productivity Applications and Systems VOIP

Abstract

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines current practices and future directions related to EDUCAUSE members’ use of e-mail, telephony, mobile communications, and crisis communications. To complement the core study, ECAR undertook this case study of the University of Louisville to study how that institution leveraged its VoIP implementation into a university-wide emergency notification system. This case study details the evolution of VoIP at the University of Louisville from a dubious concept to a valued asset, focusing on the IT organization’s underpinnings, planning and implementation strategies, and the role of VoIP in emergency notification.

Citation for this work: Albrecht, Bob, and Judith A. Pirani. “University of Louisville: Fulfilling the Promise of VoIP” (Case Study 2). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2009, available from http://www.educause.edu/ecar.

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