Alternative IT Sourcing Strategies: From the Campus to the Cloud
- Published:
- Briefs, Case Studies, Papers, Reports
- Author(s) and Contributors:
-
Author(s): Phil Goldstein
- Source(s) and Collection(s):
-
Sources(s): EDUCAUSE Research Collection(s): Research Report
- ParentTopics:
Abstract
This 2009 ECAR research study explores a multitude of strategies used by colleges and university information technology organizations to deliver the breadth of technologies and services required by their institutions. Findings illustrate that although total outsourcing of institutional technology organizations is rare, so is self-operation of all IT functions and services. The study focuses on “alternative sourcing,” which is defined as the range of options institutions have for providing technology services or operating technology functions aside from doing it themselves. This includes traditional outsourcing of all or part of the IT organization, accessing cloud services and externally managed applications, development environments, or hardware via the Internet, and use of contractors and consultants as a part of the IT organization. The study is informed by 372 responses to a survey of EDUCAUSE member institutions, interviews with 20 senior IT leaders, consultation with focus groups, and three case studies.
Table of Contents | |
Entire Study | Alternative IT Sourcing Strategies: From the Campus to the Cloud |
Foreword | |
Chapter 1 | Executive Summary |
Chapter 2 | Introduction |
Chapter 3 | Methodology |
Chapter 4 | Attitudes toward Alternative Sourcing |
Chapter 5 | Patterns of Adoption |
Chapter 6 | Alternative Sourcing Use Cases |
Chapter 7 | Alternative Sourcing of E-Mail |
Chapter 8 | Sourcing the IT Workforce |
Chapter 9 | Reflections on the Nature, Manner, and Future of Sourcing |
Appendix A | Institutional Respondents to the Online Survey |
Appendix B | Interviewees in Qualitative Research |
Appendix C | Bibliography |
Case Studies |
Thomas Jefferson University: Enhancing IT Operations with an Outsourced Data Center |
Partnership of Four: Managing Alternative Sourcing at Oakland University |
Online Supporting Materials | |
Key Findings | |
Roadmap | |
Survey Instrument |
Download Resources
-
Download PDF
Roadmap
-
Download PDF
Survey Instrument
-
Download PDF
Entire Study
-
Download PDF
Key Findings