This ECAR research bulletin outlines an approach for rethinking the structure for delivery of IT services in colleges and universities that have multiple IT groups. It examines where in the institution IT services can be delivered and how such delivery can be streamlined, while recognizing that there are unique local needs that are not likely to be effectively met by a single, centralized approach. It also describes steps to articulate a service model that is clearly understood and aligned with user and management expectations.
Citation for this Work: Voloudakis, John. “IT Organizations: Balancing Centralized Efficiencies with Localized Needs” (Research Bulletin 9, 2010). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2010, available from http://www.educause.edu/ecar.