IT Organization

How Power Users Drove a New ITSM Implementation at UNC-Chapel Hill

In 2024, the University of North Carolina at Chapel Hill transitioned to a new IT service management system to better meet user needs and lower maintenance costs. The success of the transition hinged on user feedback, phased implementation, and clear communication.

Leadership Practices for Cultivating Value and Belonging in the Workplace

Cultivating a sense of value and belonging is critical for retaining talented staff and driving organizational success. Effective leaders foster a supportive culture by promoting adaptability, supporting professional growth, maintaining accountability, encouraging open communication, and celebrating both individual and team achievements.