Measuring User Satisfaction: Why It's Important and How to Do It - Infographic

Published:
Interactive Graphics and Infographics
Author(s) and Contributors:
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Interactive Graphics and Infographics EDUCAUSE Core Data Service (CDS)
ParentTopics:
IT Support Services

Abstract

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating service quality requires understanding users and their satisfaction with service delivery. This ECAR infographic and report synthesizes data from the EDUCAUSE 2011 Core Data Service (CDS) and three focus groups of IT professionals to better understand how and why institutions are gathering satisfaction data.

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