2017 Trends and Technologies: User Support

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Betsy Reinitz
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Report
ParentTopics:
Accessibility Collaborative Technologies IT Service Management IT Support Services Mobile Apps Mobile Computing

Abstract

Since 2014, EDUCAUSE has examined higher education’s top strategic technology priorities. This year, in addition to reviewing the overall list of strategic technologies, EDUCAUSE will publish nine separate reports examining in detail the technology domains we asked about and reviewing each domain’s component technologies and the trends associated with  those technologies.   This report examines the trends that institutions are paying the most attention to and that are influencing emerging institutional IT strategy the most.  This report covers the 10 technologies and 4 trends included in the user support domain. 

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