IT Service Ownership in Higher Education: Definitions, Applications, and Benefits

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Robert Cheyne Michael Cyr Connie Eaton Dave Foote Chas Grundy Todd Jensen Andrew Labuda Meggan Levitt Ben Page Leetza Pegg Deborah Saks
Source(s) and Collection(s):
Sources(s): EDUCAUSE Publications Collection(s): EDUCAUSE Working Group
ParentTopics:
IT Effectiveness IT Organization IT Service Management IT Strategic Planning Leadership and Management

Abstract

This paper presents a model for organizing service ownership and management responsibilities to improve higher education IT organizational effectiveness. It provides a framework and guidance for defining, implementing, and benefiting from service owner and service offering manager roles at your institution and within the ITSM service life cycle.

Citation for This Work Cheyne, Robert, et al. IT Service Ownership in Higher Education: Definitions, Applications, and Benefits. EDUCAUSE working group paper. Louisville, CO: ECAR, July 2018.  

 

Download Resources